[{"id":408947818751,"handle":"best-sellers","title":"Best Sellers","updated_at":"2024-09-22T17:20:10+10:00","body_html":"","published_at":"2023-07-18T09:03:32+10:00","sort_order":"manual","template_suffix":"","disjunctive":true,"rules":[{"column":"tag","relation":"equals","condition":"Best Sellers"}],"published_scope":"web","image":{"created_at":"2023-07-18T11:53:14+10:00","alt":null,"width":583,"height":389,"src":"\/\/www.luxpets.com.au\/cdn\/shop\/collections\/Bath_collection.webp?v=1708219909"}},{"id":158541414449,"handle":"dog-clothing","title":"Buy Top Quality Dog Clothes Online at Lux Pets","updated_at":"2024-09-27T15:05:18+10:00","body_html":"\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eMake sure your dog leaves the house in style for those daily walks, with our exceptional range of high-quality dog clothing for sale. Designed by industry experts with exclusive prints and natural materials, your dog will have never looked so good. Whether you’re using our range of dog clothing to keep your pooch warm or simply dressing to impress, there is sure to be something in our dog clothing range that caters for your personal style. \u003c\/span\u003e\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eWhen it comes to longevity, you can rest assured that all of our dog clothing is manufactured with durable materials to preserve your dog’s clothes for countless wears and washes to come. Our range includes a blend of soft touch fabrics to keep your dog comfortable and supported all day long. \u003c\/span\u003e\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eLux Pets’ collection of dog clothing will keep your dog warm, while also protecting them from Australia’s harsh UV rays. Shop for warm winter coats and soft woolly jumpers for those chilly nights, as well as summer clothing with built-in UV protection and breathable fabric for comfort.\u003c\/span\u003e\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003ch2 data-mce-fragment=\"1\"\u003eOur dog clothes are stylish, comfortable and quality-made, for cheap prices\u003c\/h2\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eAre you looking for bright and fluffy clothing for your dog, or do you prefer sleek and subtle designs? From Alpaca hand-knitted jumpers to puffer jackets, Maui t-shirts, luxurious scarves and more – our eclectic range accommodates every unique style and preference.\u003c\/span\u003e\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eWe have limited seasonal clothing releases as well, so be sure to check back occasionally to make sure you don’t miss the latest in dog fashion trends! For cheap dog clothes that don’t compromise on quality, Lux Pets is your ideal online destination in Australia.\u003c\/span\u003e\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003ch2 data-mce-fragment=\"1\"\u003eThe benefits of buying dog clothes online at Lux Pets\u003c\/h2\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eWe accept Afterpay, so you can equip your dog with quality clothing today and pay later\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eFree domestic shipping on purchases of $99+ (excluding oversized items and areas outside of metro cities or major regional centres)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eAll orders are dispatched within 48 hours\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eWe are a family business, and we handpick our own unique collection of superior quality petting goods\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eWe keep our customers informed on exciting industry news and special offers via our newsletter\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eSeeing as you’re shopping for dog clothes, why not explore our fantastic range of \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/bowls\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/www.luxpets.com.au\/collections\/bowls\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003edog bowls\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e, \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-collars-leashes-harnesses\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/www.luxpets.com.au\/collections\/dog-collars-leashes-harnesses\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003ecollars, leads and harnesses\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e, \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/grooming\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/www.luxpets.com.au\/collections\/grooming\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003egrooming products\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e and \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/travel\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/www.luxpets.com.au\/collections\/travel\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003epet travel accessories\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e?\u003c\/span\u003e\u003c\/p\u003e\nSee our full range of \u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-accessories\"\u003eluxury dog accessories\u003c\/a\u003e today!\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eContact Lux Pets today\u003c\/h3\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eIf you’ve got any questions for us, please \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/pages\/contact-us\" data-mce-fragment=\"1\" data-mce-href=\"https:\/\/www.luxpets.com.au\/pages\/contact-us\"\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003eget in touch\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\" data-mce-fragment=\"1\" data-mce-style=\"font-weight: 400;\"\u003e and we’ll provide a prompt response.\u003c\/span\u003e\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e","published_at":"2020-03-09T21:51:09+11:00","sort_order":"manual","template_suffix":"","disjunctive":false,"rules":[{"column":"tag","relation":"equals","condition":"Wear"}],"published_scope":"web"},{"id":408410390783,"handle":"dog-accessories","title":"Dog Accessories","updated_at":"2024-10-05T06:05:06+10:00","body_html":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAt Lux Pets - we understand that dogs deserve the best when it comes to accessories. That's why we offer a wide range of luxury and designer dog accessories to cater to your furry friend's needs and style. Our dog accessories are designed to enhance your dog's comfort, safety, and overall well-being.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen it comes to \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-bed-and-blankets\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ebeds and blankets\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e - we have a selection that combines both style and functionality. Our luxury dog beds provide a cozy and comfortable spot for your pup to rest while our designer blankets add a touch of elegance to any space.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFor mealtime- our \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/bowls\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edog bowls\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e are both practical and visually pleasing. Made from quality materials our designer dog bowls come in various sizes and styles to suit your dog's needs. We understand the importance of a balanced diet so we also offer a selection of \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-food\"\u003e\u003cspan style=\"font-weight: 400;\"\u003epremium dog food\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to keep your furry friend happy and healthy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo keep your dog looking and feeling their best we offer a range of \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/grooming\"\u003e\u003cspan style=\"font-weight: 400;\"\u003egrooming supplies\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e including \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-shampoo\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edog shampoo\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e, \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-conditioner\"\u003e\u003cspan style=\"font-weight: 400;\"\u003econditioner\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e, \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-deodorisers\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edeodorisers\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e, and \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-brushes\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edog brushes\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. Our grooming products are made with gentle and natural ingredients and that ensures a luxurious experience for your dog.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe believe that playtime is essential for dogs so we have an assortment of \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-toys\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edesigner dog toys\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e that are both entertaining and durable. From interactive toys to plush companions, our toys will keep your dog engaged and happy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo ensure the safety of your dog - we offer\u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/id-tag\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e ID tags\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e that are not only functional but also stylish. Our tags come in various designs, allowing you to personalize your dog's identification and will ensure their safe return in the instance they disappear. Tie these together with our \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-collars\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ecollars\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e, \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-leashes\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eleads\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u0026amp; \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-harnesses\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eharnesses\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to keep your dog secure.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFor fashion-forward dogs - check out our \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-clothing\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edog clothing\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e which offers a variety of options from cozy sweaters to stylish jackets. Dressing up your dog has never been so fashionable!\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLast but not least - we have a selection of delicious and \u003c\/span\u003e\u003ca href=\"https:\/\/www.luxpets.com.au\/collections\/dog-treats\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehealthy dog treats\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e that are sure to please your pup's taste buds.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDiscover the world of luxury and designer dog accessories at Lux Pets. Shop online or get in touch today!\u003c\/span\u003e\u003c\/p\u003e","published_at":"2023-05-30T13:16:48+10:00","sort_order":"best-selling","template_suffix":"","disjunctive":false,"rules":[{"column":"title","relation":"contains","condition":"dog"}],"published_scope":"web"},{"id":157932322865,"handle":"max-bone","title":"Maxbone","updated_at":"2024-09-26T09:25:14+10:00","body_html":"\u003cp data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"\u003eOur Maxbone line is specifically designed to pamper your pet while keeping them looking their best. The industry leader in designer dog and cat clothes! From stylish raincoats and jackets to cozy sweaters and PJs, we have everything your furry friend needs to stay comfortable and fashionable.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"\u003eWe've got everything you need to keep your furry companion looking and feeling their best, from fashionable designer sweaters to comfy mickey mouse coloured jumpers. Lux Pets is the perfect way to show your pet how much you love them - and make sure they always look their best!\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"\u003eOur clothes are made from only the highest quality materials, so you can be rest assured knowing your pet is getting the best of the best. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan data-mce-fragment=\"1\" style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"\u003eWhat are you waiting for? Treat your Pet today!\u003c\/span\u003e\u003c\/p\u003e","published_at":"2020-01-26T01:11:41+11:00","sort_order":"manual","template_suffix":"","disjunctive":false,"rules":[{"column":"tag","relation":"equals","condition":"Maxbone"}],"published_scope":"web"},{"id":157930291249,"handle":"wear","title":"WEAR","updated_at":"2024-09-27T15:05:18+10:00","body_html":"","published_at":"2020-01-25T15:26:50+11:00","sort_order":"manual","template_suffix":"","disjunctive":false,"rules":[{"column":"tag","relation":"equals","condition":"Wear"}],"published_scope":"web","image":{"created_at":"2023-07-22T21:26:44+10:00","alt":"","width":1200,"height":1200,"src":"\/\/www.luxpets.com.au\/cdn\/shop\/collections\/rittzymuttscreamleather_1348d160-73c7-4f7d-bb43-ede98357819b.jpg?v=1696054510"}}]
Introducing our newest Christian Cowan x Maxbone Gemstone Edition. We're thrilled to bring a new take on our bestselling design for all pets that love an extra touch of glam.
Teaming up with British Designer Christian Cowan, the man behind top celebrity's most iconic looks - Max Bone has designed a statement jumper for the dog who's just a little bit extra. Its stunning, its fluffy and its more Instagram-able than most of our personal wardrobes. This jumper is a real show stopper and brings out the perfect mix of Christian Cowan creativeness with Max Bone classic silhouette.
*Please note shedding is common with feather garments.
FREE SHIPPING ON AUS ORDERS OVER $99*
AFTERPAY AVAILABLE
Low stock - 1 item left
Inventory on the way
Size Guide
Size
Length
Neck
Chest
Small
28 cm / 11"
Up to 33 cm / 13"
Up to 45.8 cm / 18"
Medium
35.5 cm / 14"
30.5 - 40.6 cm / 12 - 16"
40.6 - 56 cm / 16 - 22"
Large
40.6 cm / 16"
38 - 50.8 cm / 15 - 20"
50.8 - 71 cm / 20 - 28"
Extra Large
50.8 cm / 20"
56 - 58.4 cm / 16 - 23"
66 - 83.8 cm / 26 - 33"
XXLarge
57cm /22.5"
53-73.5cm/ 21-29"
76-99cm/ 30-39"
Please note this size chart is only a guideline and measurements are approximate depending on the stretch of product.
Features - Chunky, hand-knit design - Acrylic yarn - Thick knit keeps your dog warm
Machine washable cold, delicate
As we face these uncertain times together, your safety and peace of mind is important to us.
We might experience processing delays due to the Melbourne's stage 4 restrictions. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible and we thank you for your patience.
Domestic shipping is experiencing delays as more people are shopping online, which is impacting the Australia Post network. However, they are working hard to minimise delays as much as possible. Please allow a little extra time for delivery.
From our Yarra Valley Boutique:
the delivery time for Perth and Brisbane may increase by up to five days
the delivery time for North Queensland may increase by up to seven days
the delivery times for Tasmania may increase by three days
Shipping Costs
Lux Pets offers free shipping on orders over $99* to most metro cities and major regional centres across Australia (excludes oversized items*). Just use the handy shipping calculator to see if your suburb qualifies for free shipping. If you are not eligible for free shipping, the cost of shipping will be calculated based on the weight of your order. You will be able to see the shipping cost via the shipping calculator before you proceed to payment.
You can choose standard Australia Post delivery or Express Delivery. (Exclusion - Does not Apply to Large or Bulky Items). Express Delivery generally delivers your parcel to you within one business day in CBD areas.
How quick? Your order will be dispatched within 48 hours. Delivery can take between 2 and 7 business days, dependent on your shipping destination and choice of Standard or Express Services.
How does my order get to me? We offer secure shipping via Australia Post or alternative carriers. We provide you with a tracking number to keep track of your order and plenty of emails so you can keep track!
What are your shipping destinations? We ship our products anywhere in Australia. For international inquiries, please email us using the form below prior to purchase, and we can discuss your requirements.
Please note- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Delivery times are indicative only and LuxPets will not be liable for any failure to observe these delivery times.
Returns, Exchanges and Store Credits At Lux Pets, we want to ensure your shopping experience is smooth sailing! If for any reason you are not completely satisfied with your purchase, we are pleased to offer 14 day return, exchange or credit options.
Returns and exchanges We offer product returns, exchanges or store credits within 14 days of purchase. Items returned after 14 days will not be eligible.
When returning goods for exchange or credit, it is important to call or email us first to discuss your concerns. All postage costs associated with return goods are the responsibility of the purchaser. To be entitled to a credit or exchange, the item must be returned to us at Lux Pets in its original condition and with the original packaging and tags. Proof of purchase must be provided.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Lux Pets will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Once your parcel is received, we will inspect it and determine if it is eligible for return and/or exchange. Based on approval of your claim, Lux Pets will send you a replacement product or provide you with a credit code. Refunds and credits exclude delivery costs, which cannot be refunded.
Refunds will be considered for damaged or defective goods, but not change of mind, or because your pet chooses not to use the product. We do not refund if a item does not fit your pet. We are happy to size exchange ( Each item has sizing on each listing to ensure best fit for your pet)
Fast delivery and the fit was perfect for my Amstaff. Luxurious and Bougie, this will be her fancy ‘going out’ jumper for the colder months in Sydney. Can’t wait to take her shopping in the city wearing it!
Whether you are in the market for bowls, beds, blankets, collars, toys, clothing, grooming products or other pet supply essentials; we’re confident you’ll find everything you need (and more!) right here at Lux Pets.
FAQs
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Use this text to answer questions in as much detail as possible for your customers.