Shipping policy

Shipping Costs

Lux Pets offers free shipping on orders over $99* to most metro cities and major regional centres across Australia (excludes oversized items*). Just use the handy shipping calculator to see if your suburb qualifies for free shipping. If you are not eligible for free shipping, the cost of shipping will be calculated based on the weight of your order. You will be able to see the shipping cost via the shipping calculator before you proceed to payment. 

You can choose standard Australia Post delivery or Express Delivery. (Exclusion - Does not Apply to Large or Bulky Items). Express Delivery generally delivers your parcel to you within one business day in CBD areas.

How quick?
Your order will be dispatched within 48 hours.
Delivery can take between 2 and 7 business days, dependent on your shipping destination and choice of Standard or Express Services.

How does my order get to me?
We offer secure shipping via Australia Post or alternative carriers. We provide you with a tracking number to keep track of your order and plenty of emails so you can keep track!

What are your shipping destinations?
We ship our products anywhere in Australia. For international inquiries, please email us using the form below prior to purchase, and we can discuss your requirements.

Please note- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.  

Delivery times are indicative only and LuxPets will not be liable for any failure to observe these delivery times.